Contact us 

 

Location

Grand Costa Concierge
 Sardegna, Italia 

During the winter season, the office will be open:

Monday to Friday  from 9 a.m. to 5 p.m.

Privacy policy

1. Data Controller

The Data Controller is Cristian Gelsomino, founder of Grand Costa Concierge.

Contact Information:

2. Legal References

The processing of personal data is conducted in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data (General Data Protection Regulation - GDPR).

Termly

 

In Italy, the GDPR is supplemented by the Legislative Decree No. 196/2003, known as the Personal Data Protection Code, as amended by Legislative Decree No. 101/2018.

3. Types of Data Collected

  • Personal Data: name, surname, phone number, email address, information regarding clients' requests and service preferences.
  • Payment Data: information necessary to complete transactions (e.g., IBAN or online payment details, if applicable).
  • Other Voluntarily Provided Data: additional details provided by the client during consultations or bookings.

4. Purpose of Data Processing

The personal data collected will be used to:

  • Manage assistance and booking requests.
  • Execute the services requested by clients.
  • Communicate with clients regarding requested services or any changes.
  • Fulfill legal and fiscal obligations as required by Italian law.

5. Legal Basis for Processing

The processing of personal data is based on the following legal grounds:

  • Performance of a Contract: data is necessary to provide the services requested by the client.
  • Compliance with Legal Obligations: to adhere to legal and fiscal requirements.
  • Consent of the Data Subject: for specific purposes such as sending promotional communications, subject to explicit consent.

6. Data Retention

Personal data will be retained:

  • For the duration necessary to provide the requested services.
  • To comply with legal obligations (e.g., invoice retention).
  • For a maximum of 2 years after the end of the relationship, unless otherwise required by law.

7. Data Sharing with Third Parties

Personal data may be shared with external providers involved in delivering the requested services (e.g., restaurants, transfer companies, excursion activities). These providers are designated as Data Processors pursuant to Article 28 of the GDPR and are bound to comply with data protection regulations.

Data will never be sold to third parties for commercial or marketing purposes without the client's explicit consent.

8. Rights of the Data Subject

In accordance with the GDPR, clients have the right to:

  • Access: obtain confirmation of whether personal data concerning them is being processed.
  • Rectification: correct inaccurate or incomplete personal data.
  • Erasure: request the deletion of their personal data, subject to legal obligations.
  • Restriction: restrict the processing of data under certain circumstances.
  • Data Portability: receive their data in a structured, commonly used, and machine-readable format.
  • Object: object to the processing of data for legitimate reasons.

Requests can be sent to:

9. Security Measures

Grand Costa Concierge implements appropriate technical and organizational measures to protect clients' personal data from unauthorized access, accidental loss, or unlawful use, in accordance with Article 32 of the GDPR.

10. Cookies and Browsing Data

The website www.grandcostaconcierge.com uses cookies to enhance user experience and analyze site traffic. The cookies used may include:

  • Technical Cookies: necessary for the website's functionality.
  • Analytical Cookies: to monitor visits and improve the services offered.

Users can manage or disable cookies through their browser settings.

11. Changes to the Privacy Policy

This privacy policy may be subject to changes over time to ensure compliance with regulatory updates or service improvements. Any modifications will be published on the website www.grandcostaconcierge.com.

This Privacy Policy has been drafted in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable Italian legislation on personal data protection.